Privacy Policy
This Privacy Policy describes how Fondmade (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, place an order, or otherwise use www.fondmade.com.
Information we collect
When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and some installed cookies. As you browse, we collect information about the pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as "Device Information."
When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information (credit card numbers via our payment processor), email address, phone number, and the personalization details you submit for your product (names, dates, photos, messages, uploaded images). We refer to this as "Order Information."
How we use your information
We use Order Information to fulfill orders (including processing payment, arranging shipping, generating invoices, and producing the personalized item you ordered). We use Order Information and Device Information to communicate with you, screen orders for potential risk or fraud, and — when in line with the preferences you've shared — provide you with information or advertising relating to our products.
Sharing your information
We share your information with third parties to help us provide our services. We use Shopify to power our online store; you can read more about how Shopify uses your information here: https://www.shopify.com/legal/privacy. We also use production partners and shipping carriers who require enough information to fulfill and deliver your order.
We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Your rights
If you are a European or California resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, contact us at hello@fondmade.com.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us by email at hello@fondmade.com.
