FAQs

How do I personalize my items?

Personalizing your Fondmade gift is easy! When you select a product, you'll see customization fields where you can add names, dates, photos, or custom text. Simply fill in the details as you'd like them to appear on your item. Most products include a live preview so you can see exactly how your personalization will look before you complete your purchase.

Can I see a preview of my personalized item before it's made?

Yes! Our product pages include preview tools that show you how your customizations will appear on the final product. This helps you catch any spelling errors or design adjustments before you check out. If you need to make changes after previewing, you can edit your design as long as you haven't completed your order yet.

How long does it take to produce my order?

Since all Fondmade products are made-to-order, production times vary by item. Most orders take 3–7 business days to complete and prepare for shipment. Some handcrafted items made in our Bolivia, NC workshop may take slightly longer. You'll see the estimated production time for your specific item on the product page and in your order confirmation.

What are the shipping options and timelines?

We ship orders worldwide through carefully selected carriers. Within the US, we typically offer standard and expedited shipping options. Standard shipping usually takes 5–10 business days after your item ships, while expedited options are faster. International orders ship worldwide and delivery times vary by destination country—typically 10–21 business days, though some regions may take longer. Exact shipping costs and timelines will be calculated at checkout based on your location and chosen method.

Do you offer expedited or rush shipping?

Yes, we offer expedited shipping options to help you get your gift faster. Keep in mind that expedited shipping applies after production is complete, so if you need a gift urgently, choose an item with a shorter production time. Expedited options are available at checkout for most destinations.

Can I return or exchange a personalized item?

Because Fondmade products are personalized and made-to-order, we typically cannot accept returns or exchanges on custom items. However, we stand behind the quality of our work. If your item arrives damaged, defective, or significantly different from the preview you approved, please contact us right away—we'll make it right. For non-personalized items, standard return policies may apply; check your order confirmation for details.

What if my order arrives damaged, incorrect, or late?

We take quality seriously. If your order arrives damaged, has a production error, or is significantly late, please contact our customer support team with photos and details. We'll investigate and work with you to resolve the issue—whether that's a replacement, refund, or credit toward a future order. We aim to make things right as quickly as possible.

Can I change or cancel my order after I've placed it?

Once an order is placed, we begin production as soon as possible. If you need to make changes, contact us immediately—we may be able to help if your order hasn't entered production yet. Cancellations are subject to our production timeline; orders already in progress typically cannot be cancelled. Reach out to our support team right away if you need assistance.

How should I care for my personalized item?

Care instructions vary by product type. Personalized apparel should be washed according to standard garment care—usually cold water, gentle cycle, and air dry to preserve print quality. Canvas prints and signs should be dusted gently and kept away from direct sunlight to prevent fading. Mugs and drinkware are typically dishwasher-safe, though hand washing extends the life of personalization. Blankets should be washed per fabric guidelines. Specific care details for your item will be included with your shipment.

Do you ship internationally? What about customs and duties?

Yes, we ship worldwide! International customers can order from our website, and we'll handle the shipping to your country. Please note that international orders may be subject to customs duties, taxes, or import fees depending on your destination country and local regulations. These additional costs are typically the customer's responsibility and are determined by your country's customs authority, not by Fondmade. We recommend checking with your local customs office if you have concerns.

Do you offer bulk orders or corporate gifting?

Absolutely! We love helping businesses and organizations create personalized gifts for employees, clients, and events. For bulk orders or corporate gifting inquiries, please contact our support team directly. We can discuss volume pricing, custom designs, and production timelines to meet your needs.

Can I add gift wrapping or include a gift message?

Yes! Many of our products can be gift wrapped to make your present extra special. Gift wrapping options are typically available at checkout. You can also include a personalized gift message that will be included with your order. Check the product page to see which items offer these services and any associated costs.

How do I contact Fondmade customer support?

We're here to help! You can reach our customer support team through the contact form on our website, via email, or through our social media channels. We typically respond to inquiries within one business day. For urgent issues with orders in progress, email is the fastest way to reach us. Check the footer of our website for current contact information and support hours.